1. Manage and supervise employees according to company regulations

• Working time
• Dress style

2. Manage and supervise sales

• Allocate data, lead customers need to handle for customer care
• Monitoring talk time, number of calls of each customer every day according to mandatory targets of the company
• Listen to the record, evaluate the quality of consultation of the customer care service in the team, correct the counseling error, guide more skills for the customer care service
• Dealing with issues in the consulting and working process of the customer care service: Customers are difficult to access, customers need urgent support during the day
• Resolve customer support issues in case they need to be addressed.
• Support interview to recruit new customer care services
• Support IT to fix errors arising in the working system of Customer Care
• Procedures for receiving personnel, training for new customer care services in the team, guiding the initial jobs
• Handling jobs generated by mail: leave, leave, send employee information, and unnamed jobs with departments (accountant, admin)
• Make a plan for the team, send KPI by day, week

3. Implementation of the working results evaluation reporting system

• Making daily reports on working results: call quality, Call of CSKH sends the responsible clues to aggregate and transfer the results to direct management.
• Report on team personnel: date of OB, voice
• Weekly, monthly report of the team

• Prioritize working in the banking and finance sector, with at least 2 years of experience at the equivalent managerial level
• Has outstanding performance in previous work organizations
• Ability to manage and run a team of about 15-20 employees
• Have the skills to effectively plan, analyze and execute plans
• Have good presentation skills, effective communication skills, good relationship building skills, and can work at many different levels in the organization.
• Have skills to train and guide employees to perform their jobs effectively
• Having skills to lead, motivate, and motivate a large staff

Application method:

• Send 01 CV with the title "Customer Service Leader - Full name" to email quangvm@vpb.com.vn

Working location: 

Hanoi: 

Address: 22nd & 24th Floor -  Central Point building - 219 Trung Kinh - Cau Giay - Hanoi

Ho Chi Minh City:

Office 1: 9th Floor, HaDo Airport Building, No.2 Hong Ha, Ward 2, Tan Binh District, HCMC

Office 2: 4th Floor, Dali Tower Building, 24C Phan Dang Luu, Ward 6, Binh Thanh District, HCMC

Tel: 028-7300.7766