Quality Assurance Specialist

Các phúc lợi dành cho bạn

  • Income: 10,000,000 - 18,000,000 VND / month
  • Training opportunities: Professional training from basic to advanced of the Customer service field.
  • Holidays: 12 paid days off / year
  • Friendly working environment, modern, luxurious office
  • Bonuses for public holidays in the year 30/4, 1/5, 2/9, lunar new year, new year, 13th salary month
  • Other benefits: Social insurance, health insurance, unemployment insurance, trade union, Medical benefit program VPBankCare exclusively for corporate members

Mô tả công việc

  • Responsible for monitoring calls of Telesale staff, CSKH to evaluate call quality.
  • Conduct analysis, report and evaluate call quality by project / team by week / month (weaknesses / strengths individually, each team).
  • Suggest to improve and participate in training staff with poor call-making skills to further improve call quality
  • Perform other jobs as assigned by the Head of QC Department

Yêu cầu công việc

  • Graduating from college or higher
  • Candidate with at least 2 years of experience in the relevant field
  • Strong in skill training, team team
  • Ability to train products / operations as well as sales skills for the sales channel
  • Ability to build and propose evaluation criteria suitable for each business period
Good to have:

Application method:

  • Send 01 CV with the title "Quality Assurance Specialist - Full name" to email quangvm@vpb.com.vn

Working location: 


Address: 22nd & 24th Floor -  Central Point building - 219 Trung Kinh - Cau Giay - Hanoi

Ho Chi Minh City:

Office 1: 9th Floor, HaDo Airport Building, No.2 Hong Ha, Ward 2, Tan Binh District, HCMC

Office 2: 4th Floor, Dali Tower Building, 24C Phan Dang Luu, Ward 6, Binh Thanh District, HCMC

Tel: 028-7300.7766 

  • Ngày đăng tuyển
    31 THÁNG 1, 2020
  • Cấp bậc
  • Ngành nghề
    Operation Department
  • Kỹ năng
    - Good communication - There are staff training skills, team team - Ability to work independently, good teamwork. - Synthesize ability, analyze and handle situations well - Informatics skills (Word, Excel, PowerPoint ...) - The ability to report analysis of states
  • Ngôn ngữ trình bày hồ sơ